Contact Us 24/7
We provide 24/7 phone contact. In addition here you will find information on our website for phone numbers, fax numbers, and how to enroll in our patient portal or email us.
Contact Us by Phone or Fax:
Fax: (510)-652-2624 Fax: (510)-524-9470 ( see below for further After Hours instructions )
- Call the office where your child is usually seen.
- Be clear about whether you need advice or an appointment.
- Give us reasonable times/ways to reach you with our response.
- If you have a detailed message, please consider fax, message via the portal, or email us if you can.
We are happy to answer questions over the phone. When you leave a message, please be clear about how soon you need a response.
Non-urgent messages: Alternate ways to reach us include leaving a message if we are closed, faxing, using our new patient portal or emailing, please see below.
Any time of day, if you feel your child is experiencing a life threatening matter call 911 or immediately go to the nearest pediatric emergency room.
Contact Us After Hours:
Please call (510) 486-8344 for after hours advice and/or appointments.
Kiwi Pediatrics is affiliated with the Pediatric After Hours Clinic located in Berkeley and San Francisco.
For more information visit:
If you are having any difficulty reaching the PAHC advice line, please call (510) 652-1743 for instructions on how to reach the on-call doctor.
If you are having an emergency, please call 911 or go to your nearest pediatric emergency room for assistance.
Electronic Communication with your Provider:
For non-urgent questions you can contact a provider through your secure Patient Fusion portal account. Please ask us how to set up your account if you do not have one yet.
We prefer you contact us through the secure Patient Fusion portal, if you need to contact us via email see the list below:
Doctors' general email: firstname.lastname@example.org
Dr. Winokur: email@example.com
Dr. Salsburg: firstname.lastname@example.org
Dr. Tucker: email@example.com
Melissa De La Mora: firstname.lastname@example.org
Katie Hale: email@example.com
Kun Lu: firstname.lastname@example.org
Erin Shuster: email@example.com
Mark Thomas: firstname.lastname@example.org
Please do not e-mail any information that contains personal health information as this email is not secured. Please note, e-mail is only for problems that do not need an immediate response. Our goal is to respond to E-Mail correspondence within 3 working days. Note, your Patient Fusion portal, our preferred method of communication is secure.
Email the office for appointments or other non-urgent requests:
When requesting an appointment by email please include your child's name, date of birth, your contact phone number, the purpose of the visit, which provider you'd like to see, and what time and day you'd like the appointment. We will respond to you as soon as we can to confirm an appointment time for your child.
Record requests, camp forms, etc...
Parents may bring forms to their local Kiwi office or you may e-mail a request to have your child's school or sports form completed. Please include your child's name, date of birth, an attachment of the form, your name, which office your child is seen at, and your best contact phone number. Please allow up to 5 days for completion. We've have posted the generic versions of some forms on our Forms page.
Email your office
Alcatraz Ave. Office: email@example.com
San Pablo Ave. Office: firstname.lastname@example.org
Do not call for medication refills outside of office hours. The easiest way to get refills is to have your pharmacy request the refill; after you call your pharmacy, they will contact our office.